Returns & Refunds

The short version

You have 7 days from the delivery date to request a return. The item needs to be unused, in its original condition and packaging. Once we receive it back and check it, we refund you in full to your original payment method.

What qualifies for a return

• The item is unused, unwashed and free of odors, stains or wear.
• All original tags, pouches and inserts are included.
• The original packaging is intact.
• The request is made within 7 days of delivery.

What doesn't qualify

• Items showing signs of use, damage caused after delivery or missing parts.
• Items returned more than 7 days after delivery.
• Items returned without contacting us first — unannounced returns cannot be processed.
• Gift cards and clearance items marked "final sale", if any.

How to start a return

1. Email us Send a message to support@toponeoffers.com with your order number and the reason for the return.
2. Wait for approval We reply within 1 business day with the return address and instructions. Do not ship anything before receiving this.
3. Ship it back Pack the item securely and send it to the address we provide. Keep your tracking number.
4. Get refunded We inspect the item within 2 business days of arrival and issue the refund right after.

Who pays for return shipping

Original shipping costs, when charged, are non-refundable except where the return is our fault.

Refund timing

Once approved, refunds are issued to the original payment method. Your bank or card issuer then needs 5 to 10 business days to post the money to your account — that part is outside our control.

If more than 15 business days have passed since we confirmed your refund and nothing has appeared, contact your bank first, then email us.

Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order for the size or color you want. This avoids waiting for the return to arrive before your replacement ships.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email us within 48 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, at your choice, and cover all shipping costs.

Order cancellations

You can cancel for a full refund any time before the order ships — usually a window of 1 to 2 business days. Once a tracking number is generated, the order can no longer be cancelled, but you can still return it under this policy.

Contact

[LEGAL BUSINESS NAME]
[BUSINESS ADDRESS]
support@toponeoffers.com