Order processing
Orders are processed Monday through Friday, excluding public holidays. We prepare and dispatch orders within 1 to 2 business days of payment confirmation.
Orders placed after 2:00 PM [YOUR TIME ZONE] are processed the following business day. During promotional periods and major holidays, processing may take an additional 1 to 2 days.
Delivery times and rates
| Destination | Delivery estimate | Cost |
|---|---|---|
| United States (standard) | 3 to 7 business days | Free |
| United States (expedited) | 2 to 3 business days | [$X.XX] |
| Canada | 7 to 14 business days | [$X.XX] |
| Rest of world | 10 to 20 business days | [$X.XX] |
Delivery estimates start counting from the day the order is dispatched, not the day it is placed. They are estimates, not guarantees — carrier delays, weather events and customs inspections can extend them.
Tracking your order
As soon as your order leaves our warehouse, you receive an email with a tracking number and a link to follow the shipment. Tracking information can take up to 48 hours to become active on the carrier's website.
If you haven't received a tracking email within 3 business days of ordering, check your spam folder first, then contact us at support@toponeoffers.com.
Shipping address
Please double-check your address at checkout. We ship to the address exactly as provided.
- If you spot an error, contact us within 12 hours of ordering and we will correct it if the parcel hasn't shipped yet.
- Once a parcel has shipped, the address cannot be changed.
- Parcels returned to us because of an incorrect or incomplete address can be reshipped, with the second shipment charged at cost.
Lost, delayed or damaged parcels
If tracking shows no movement for 7 consecutive business days, or if your parcel arrives damaged, contact us with your order number and, where possible, photos of the packaging. We will open a claim with the carrier and either resend the item or refund you in full.
If tracking shows the parcel as delivered but you can't find it, please check with neighbors and your building's front desk, then contact us within 7 days of the delivery date so we can investigate with the carrier.
Customs, duties and taxes
International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are not included in the purchase price and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.
Split shipments
If you order more than one item, they may arrive in separate parcels on different days at no extra cost to you. Each parcel is tracked separately.
Questions
Email support@toponeoffers.com with your order number and we'll get back to you within 1 business day.
Looking for the return process instead?
Read our returns policy